Frequently Asked Questions (FAQs)
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address: support@glacierpcgaming.com or simply fill out the form below.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received.
- Please note that we cannot cancel an order that has already been shipped. You may return the package to us once it's delivered.
How do I track my order?
How do I track my order?
Track your order by referring to the shipping confirmation email, which includes a tracking number and a link to the courier's site. Alternatively, log in to your account, go to "My Orders," and click the tracking link for your order.
What if there is an issue with my order?
What if there is an issue with my order?
If you encounter an issue with your order, please contact our customer service team promptly via email, phone, or the contact form on our website. Be sure to include your order number and a brief description of the problem for faster assistance.
How come I didn't receive all of my order?
How come I didn't receive all of my order?
If an item is missing from your order, check the shipping confirmation email to see if items were sent separately. If everything should have arrived together or if you have concerns, contact our customer service team with your order number, and we'll resolve the issue quickly.
What payment methods do we accept?
What payment methods do we accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
How secure is my online order?
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Can I use one or more discount codes on my order?
Can I use one or more discount codes on my order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day free return policy on most items. Items must be unused, in original condition, and with all packaging intact. We have charge a restocking fee if the item(s) is returned as used or damaged. For more details on eligible items, please refer to our Returns Policy page.
How do I initiate a return?
How do I initiate a return?
Please log into our website with the email that you made the purchase with. Navigate to "My Orders". You can request a return from there.
How do I initiate an exchange?
How do I initiate an exchange?
Please contact us for an exchange through email or fill out the contact form.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing usually takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Do I have to pay for the return label?
Do I have to pay for the return label?
No, you do not have to pay for a return label.
Please note: Kindly be aware that most carriers' return shipping labels are valid for up to 28 days. If items are not returned within this timeframe using the provided label, they will no longer be eligible for return.
What is the time frame to return the item(s)?
What is the time frame to return the item(s)?
You would have 30 days to request for a return through our website after the order is placed.
Please note: Kindly be aware that most carriers' return shipping labels are valid for up to 28 days. If items are not returned within this timeframe using the provided label, they will no longer be eligible for return.
Is there a restocking fee?
Is there a restocking fee?
We may charge a 15%-50% restocking fee based on the condition of the returned item(s), including factors such as usage or damage.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Standard shipping speed
- Free on all orders within the U.S.
- Estimated shipping & delivery: 3-4 business days
Expedited shipping speed
- Free on orders over $300 within the U.S.
- Estimated shipping & delivery: 1-3 business days
Is shipping free?
Is shipping free?
Yes, we offer free shipping within the US on all items! We usually take 1 business day to ship out your order(s), in a few cases, 2 business days. Please note that business days exclude the weekends and holidays.
Is international shipping available?
Is international shipping available?
Unfortunately, we only ship within the United States at the moment.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, you can contact our support team to update your shipping address. Once the order is shipped, changes can no longer be made.
Why is my order being shipped in different packages?
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from different warehouse locations, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!