FAQs

Yes, we offer free shipping within the US on all items! We usually take 1 business day to ship out your order(s), in a few cases, 2 business days. Please note that business days exclude the weekends and holidays.

Unfortunately, we only ship within the United States at the moment.

Standard shipping speed

• Free on all orders within the U.S.
• Estimated shipping & delivery: 3-4 business days

Expedited shipping speed

• Free on orders over $300 within the U.S.
• Estimated shipping & delivery: 1-3 business days

If you have a multi-item order, each item may be shipped from different warehouse locations, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Simply, by logging into your account OR use our chat widget located at the bottom of the right corner - from here you would select "Track my order" > enter in your order number and email.

No, you do not have to pay for the return label. Please contact us for the return label via chat or in the contact form below.

You would have 30 days after the order is placed.

We may charge a 15% restocking fee if the item(s) is returned used or damaged.

Please contact us for the return label via chat on our website or email.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

No, you can also place an order as a guest. But, there are some perks if you have an account with us - such as earning points with our rewards program, faster checkouts, etc.